Privacy policy
Hills Estate Ltd (company number 09425836) of Brook House, 209-211 Cranbrook Road, Ilford, IG1 4TD is responsible for your personal data. We are registered with the Information Commissioner’s Office, registration number [ICO REGISTRATION NUMBER]. You can contact us at info@hillsestate.co.uk or on 020 8553 3036.
What we collect
- Details you give us: your name, address, phone number, email address, the property you are interested in, and anything you tell us in an enquiry or valuation request.
- For landlords: proof of identity and ownership, bank details and, where the law requires it, information about the source of funds.
- For tenants and applicants: identity and right to rent documents, employment and income details, and references.
- Basic technical information when you visit our website, such as your device type and IP address, which our web host records in its server logs.
- Information from others, such as referencing companies, property portals and landlords.
Why we use it, and our legal basis
| Purpose | Legal basis |
|---|---|
| Letting, selling and managing property for you | Contract |
| Identity, right to rent and anti-money laundering checks | Legal obligation |
| Protecting deposits and keeping tenancy records | Contract and legal obligation |
| Running and improving our business, and preventing fraud | Legitimate interests |
| Sending marketing you have asked for, and non-essential cookies | Consent |
Who we share it with
We share personal data only where needed, with landlords and tenants, contractors, referencing providers, the deposit protection scheme (mydeposits), property portals, our software providers, insurers and professional advisers. We also share it with regulators and law enforcement where the law requires. We do not sell your data.
How long we keep it
We keep most records for six years after our relationship ends. Anti-money laundering records are kept for five years after the end of the relationship, as the law requires. We delete or anonymise data when we no longer need it.
Your rights
You can ask us for a copy of your data, ask us to correct or delete it, restrict or object to how we use it, and ask for it in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us using the details above.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Marketing
You can opt out of marketing at any time by using the link in our emails or by contacting us.
Security and changes
We keep your data secure and limit who can see it. We may update this policy from time to time, and the latest version is always on this page.
Last updated: October 2026